Last Updated: 20/02/2025
At Hotstyle Fashion, we want you to love your purchase. If you’re not completely satisfied, here’s our straightforward process for returns and exchanges.
1. Eligibility Timeframe
- You have 30 days from the delivery date to initiate a return or exchange.
- After this period, we regret that we cannot accept your request.
2. Return Conditions
To qualify for a return:
- ✅ Items must be unworn, unwashed, odor-free, and in their original condition.
- ✅ Tags and original packaging must be intact.
- ❌ Non-returnable items: Underwear, swimwear (for hygiene reasons), sale items, and digital gifts (e.g., gift cards).
3. Return Process
- Email us at contact@hotsyle.com with:
- Your order number.
- Photos of the item and packaging.
- We’ll send you a return label and shipping address.
- Ship your package using the provided label:
- Delivery to us typically takes 11–15 business days (varies by location).
- You’ll receive a tracking number to monitor your return.
4. Refunds
- Once we receive and inspect your return, your refund will be processed within 3–5 business days.
- The amount will be credited to your original payment method (return shipping fees deducted unless the error was ours).
- Sale items: Exchanges only (for defects or incorrect sizing).
5. Exchanges
- We offer free exchanges if:
- The item is defective or damaged.
- You received the wrong size/color (subject to stock availability).
- Contact us at contact@hotsyle.com to start the exchange.
6. International Returns
- Return shipping costs are your responsibility.
- For security, use a tracked and insured shipping service.
7. Gift Items
- If the item was a gift, the refund will be issued to the original purchaser.
- To convert the refund into Hotstyle store credit, mention this in your request.
8. Questions or Delays?
- Refund not received? Check with your bank first (processing can take 2–10 business days).
- No update after 14 days? Email us at contact@hotsyle.com we’ll solve the issue together!
Return Address
Hotstyle Fashion
[Insert your physical return address here]
♻️ Eco-Friendly Note: We encourage securely reusing packaging to reduce waste.
The Hotstyle Fashion Team
contact@hotsyle.com | www.hotsyle.com